The chat window´s location is really inconvenient as it covers the navigation on the builder, if it was located on the right hand side of the page this would save time and a lot of repetitive clicks…it really is a pain to have to close the chat (in the middle of a support conversation) to make suggested changes and then open the chat again…and spend several more seconds scrolling down all the previous message history to get back to where we left off.
We used to have it on the right-hand side, but that covered the save buttons across nearly every interactions. That’s why we moved it to the left. We use Freshchat and I have to look to see if they have additional customization options like minimizing.
All i´m saying is that with the current position it´s physically impossible to follow advice without having to take screenshots of the conversation to implement changes…in my case