This is an official complaint about the help chat.
It used to be quite simple: you write a chat with a question in the builder. Someone from Tadabase would get online, and you would get some ideas how to solve your issue.
In the last months I noticed that some kind of chatbot was installed, complicating to make contact unnecessarily. But at lease somehow I got a real life person who could give an answer in the end.
Today, after 5 weeks not needing it, I tried using the chat again. I ended up with only dead-ends. No way to convey a message.
Please mind that you are killing a Unique Selling Point for Tadabase. The chat and the quality of the people behind the chat was giving Tadabase a strategical advantage over the many other nocode platforms.
Please rethink your chat help. As it is now, you can also take it away. It is like a labyrinth with no way out. Please make it simple again: just a chat with a real life person behind it, helping the citizen developer. That is why we use nocode: we lack a lot of knowledge in IT development and therefore we need some help not only technically: how to use the platform, but also more functionally: about IT and Database concepts and solutions.
An alternative is this community platform, but then you have to do way better in speed in answering the queries here.
