Email status blocked

App Development Integrations
1

Hello friends,

We have setup custom SMTP using smtp.office365.com. It was working fine.
Now the email is not going from the application.
When I check the email Logs in Email settings, it shows last few emails status as blocked.

What is the reason?
How can we resolve it?

Thanks,
Khalid

2

What is your usual email volume, frequency, behavior? Is this a new problem? Has anything changed in your emailing behavior?

3

Hi Kristen,

Thanks for your response.
We started custom SMTP almost couple of weeks ago. Right now, frequency is quite less 2-3 emails per day.

We have not changed anything.

Is it blocked by Tadabase?

Thanks,
Khalid

4

We can’t see anything inside your account here, I’m sorry but I can’t answer that.

It could be anything, email deliverability has a lot of factors that affect it. Spam reports, too many links, trigger words, etc.

Have you contacted Support? Email support@tadabase.io or use the chat in the builder.

Just a reminder, this community is mostly other users. You’re always welcome to post asking if anyone else has had the same issue and solved it, but we can’t offer account-specific tech support here.

5

Thanks Kristen,
I will connect with support team

Kind regards,
Khalid

6

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